Basic Fleece Zip Up Hood Jacket
Merchandise returns will be accepted within 30 days of delivery. Returns must be accompanied by original receipt and must be a valid order in our system. Any order being requested to be returned after the 30 day deadline may still be returned but will incur a minimum 15% restocking fee (percentage will vary based on condition of item returned).
Please note the following items are final sale and cannot be returned or exchanged: undergarments, earrings and all items marked Final Sale.
Products must be in its original condition, unworn and unwashed. If your return does not match the condition as stated in your original claim, your return may be subject to a restocking fee of up to 40%. If your order is returned to us due to incorrect/insufficient address, we reserve the right to withhold shipping charges from your refund.
To complete your return, we require a receipt or proof of purchase with your name and order number.
Please do not send your purchase back to Amazon.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition (visible/permanent damage and smells), is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Once you have received a refund confirmation email, please allow 3 to 5 business days for the refund to be processed. Depending on your financial institution, it may take up to 10 days for the funds to be posted to your account. Please keep in mind that we will only refund to the original payment method and cannot offer other methods of refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and provide us with images showing the defect and/or damage. Once your exchange has been verified, you will be sent a pre-paid return label. Please include with your package, a receipt of your purchase with your name and order number. Upon receipt of your item, please allow 2-3 business days for processing and shipment and additional 5-7 business days for delivery.
To return your product(s), please mail your product(s) to:
URBANCREWS Returns Center
6940 ARAGON CIR STE 10
BUENA PARK, CA 90620
Please include with your package a receipt of your purchase with your name and order number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return packages.
HOW DOES IT WORK
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- Creating an URBANCREWS account (+50 points)
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- $5 Coupon for 500 points
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If you have any questions, concerns or comments please email us at firstname.lastname@example.org.
We are open Monday to Friday between 9-6pm PST and are closed on all national holidays.
Which international countries do you ship to?
Unfortunately, we do not provide international shipping at the moment. We only ship in the United States.
How soon will I receive my order?
Please allow 2-3 business days for order processing and shipment, and an additional 3-4 business days for delivery. The cutoff time for order delivery is by 1 p.m. ET. Orders placed over the weekend will not be processed until the following business day.
When will I know my order has been shipped?
Once your order has been packed and shipping label has been generated, we will email you the tracking information.
Can I change my order once it’s placed?
Once your order has been placed and confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.
Can I get a refund or make an exchange?
If you would like to get a refund, items must be in their original condition and sent within 30 days from receipt. For a refund, products must have all tags attached and cannot be worn, washed, or altered. Products with missing tags will be considered worn and will not be considered for a refund.
We only provide exchanges if the items were defective or damaged upon receipt.
Please request for refund/ exchange by emailing us at email@example.com.
What happened to my other items?
They are in transit. Some items are shipped separately from Fulfillment by Amazon (FBA) Center. Currently, multiple tracking numbers are unable to be linked to our shop via this FBA integration. This issue is in the process of being fixed. We apologize for this inconvenience.
Is there a restocking fee?
Products must be in its original condition, unworn and unwashed. If your return does not match the condition as stated in your original claim, your return may be subject to a restocking fee of up to 40%. If your order is returned to us due to incorrect/insufficient address, we reserve the right to withhold shipping charges from your refun
- Adjustable Drawstring Hood
- Full Zip-Up Closure
- Two Front Hand Pockets
- 60% COTTON/40% POLYESTER
- Machine Wash Cold with Like Colors