Shipping & Returns
All orders, once payment has cleared, will begin processing within 24 hours. Once an order has begun processing, it is not possible for you, or us to edit it prior to shipment. Please make sure all information is input correctly before submitting your order. Any order that is returned to us due to an insufficient address will incur a minimum 15% restocking fee. A one time reshipment is available but if the package is returned again for the same reason, it will automatically be refunded with a 20% restocking fee.
We charge a flat shipping rate for Standard shipping (4-5 business days), that can also be upgraded to Expedited shipping (2-3 business days) for a fee. Once your order ships, you will be email with the tracking information. Due to our multiple fulfillment centers, your order may be shipped in separate shipments. Any order over $50 will receive free Standard shipping.
Lost by Carrier: We are not responsible for any errors made by the carrier. However, if you have not received your package after 7 days of the delivery confirmation email, please email firstname.lastname@example.org and we will be more than happy to resolve the issue, if possible.
Please return all merchandise within 30 days of delivery. Any order being requested to be returned after the 30 day deadline may still be returned but will incur a minimum 15% restocking fee (percentage will vary based on condition of item returned).
Products must be in its original condition, unworn and unwashed. If your return does not match the condition as stated in your original claim, your return may be subject to a restocking fee of up to 40%. If your order is returned to us due to incorrect/insufficient address, we reserve the right to withhold shipping charges from your refund.
Please note the following items are final sale and cannot be returned or exchanged: undergarments, earrings and all items marked Final Sale.
Please do not send your purchase back to Amazon. Please include with your package a receipt of your purchase with your name and order number and send to:
URBANCREWS Returns Center
6960 ARAGON CIR STE 2
BUENA PARK, CA 90620
You pick up the shipping to get it back to us. Shipping costs are non-refundable. Prepaid return labels are only provided to customers that have received an incorrect or damaged item.
If you are shipping an item(s) over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return packages.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A separate email will be sent to notify your of approval or rejection.
If approved, your refund will begin processing within 24 hours and should complete within 2-3 business days. Depending on your financial institution, it may take up to 10 days for the funds to be returned to your account. Your funds will only be returned to the original payment method. Gift cards or store credit will not be issued in lieu of a refund.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition (visible/permanent damage and smells), is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
If you have not received your refund after 5 business days, please let us know and contact your financial institution for further assistance.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and provide us with images showing the defect and/or damage. Once your exchange has been verified, you will be sent a pre-paid return label. Please include with your package, a receipt of your purchase with your name and order number. Upon receipt of your item, please allow 2-3 business days for processing and shipment and an additional 5-7 business days for delivery.