Returns & Exchanges – URBANCREWS


Returns & Exchanges


In order to be eligible for return, you must contact us within 30 days of delivery. If 30 days have passed since the date of delivery, your order will no longer be eligible for return.

In the event that your order has multiple shipments, 30 days will be based on the last delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods.


To complete your return, we require a receipt or proof of purchase with your name and order number.

Please do not send your purchase back to Amazon.

There are certain situations where only partial refunds are granted (if applicable):

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time (approximately 5-7 business days) before your refund is officially posted.

Next contact your bank. There is often some processing time (approximately 5-7 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.



We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 6980 Aragon Circle Suite 3 Buena Park, CA 90620, United States. Please include with your package, a receipt of your purchase with your name and order number. Upon receipt of your item, please allow 2-3 business days for processing and shipment and additional 5-7 business days for delivery.



To return your product(s), please mail your product(s) to: 6980 Aragon Circle Suite 3 Buena Park, CA 90620, United States.

Please include with your package a receipt of your purchase with your name and order number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return packages.

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