Frequently Asked Questions (FAQ) – URBANCREWS


Frequently Asked Questions (FAQ)

If you have any questions, concerns or comments please email us at

We are open Monday to Friday between 9-6pm PST and are closed on all national holidays.


Which international countries do you ship to?
Unfortunately, we do not provide international shipping at the moment. We only ship in the United States.

How soon will I receive my order?
Please allow 2-3 business days for order processing and shipment, and an additional 3-4 business days for delivery. The cutoff time for order delivery is by 1 p.m. ET. Orders placed over the weekend will not be processed until the following business day.

When will I know my order has been shipped?
Once your order has been packed and shipping label has been generated, we will email you the tracking information.

Can I change my order once it’s placed?
Once your order has been placed and confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.

Can I get a refund or make an exchange?
If you would like to get a refund, items must be in their original condition and sent within 30 days from receipt. For a refund, products must have all tags attached and cannot be worn, washed, or altered. Products with missing tags will be considered worn and will not be considered for a refund.

We only provide exchanges if the items were defective or damaged upon receipt.

Please request for refund/ exchange by emailing us at

What happened to my other items?
They are in transit. Some items are shipped separately from Fulfillment by Amazon (FBA) Center. Currently, multiple tracking numbers are unable to be linked to our shop via this FBA integration. This issue is in the process of being fixed. We apologize for this inconvenience. 


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